It is, of course, annoying if you have a complaint. We kindly ask you to pass on the complaint to us. This can be done by e-mail, regular mail and / or telephone. Our employees of the customer contact department will review your complaint and try to resolve the complaint to everyone's satisfaction.
1648 GC De Goorn
We will deal with your complaint as soon as possible, respond within 14 days of receipt, if it needs more time, we will notify you.
If this does not lead to a solution, then it is possible to register the dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet under consideration elsewhere, you are free to deposit your complaint via the European Union platform. "