Gratis PostNL verzending vanaf €75,- in NL en BE

Shipping & returns

To send

The Netherlands
Shipping costs for orders up to € 75.00 are € 4.95.
Orders from € 75, - free shipping.
Furniture transport costs € 15 (up to the door, ground floor).

Shipping costs for orders up to € 75.00 are € 4.95.
Orders from € 75, - are free shipping.
Furniture transport costs € 25 (up to the door, ground floor).

Germany and Luxembourg
Shipping costs are € 8.50.
Furniture transport on request.

Denmark, France, Austria, United Kingdom
Shipping costs are € 14, -.
Furniture transport on request.

Italy and Sweden
Shipping costs are € 16.50.
Furniture transport on request.

Shipping costs are € 18.50 standard.
Furniture transport on request.

Other countries
on request .

Send furniture

Stoer Metaal uses a transport company for the shipment of furniture. When the product you have ordered is ready for shipment, we will contact you by email or telephone to make an appointment for the delivery.
Furniture can not be delivered in the weekend or in the evening. On the day of delivery someone needs to be present to receive the delivery.
The transport company delivers to the front door (ground floor) and is not obliged to assist with the lifting of the furniture.

Delivery times

Stoer Metaal sends orders on Mondays, Wednesdays and Fridays whose products are available from stock. Our aim is that the ordered products (if available) are offered within three working days after receiving payment.
On the website, Stoer Metaal mentions the expected delivery time for each product individually. Of course this is an indication, based on the fact that the article is still available from the manufacturer. In the unlikely event that an article is no longer available, we will of course inform you of this. For furniture transport, we can not use the "send within three working days" rule. For this, a delivery appointment will be made with you as soon as possible.

During the summer holidays we work at half strength. As a result, you have to take into account a longer delivery time during this period. You will be informed about this as well as possible.


Have you received a wrong or damaged product?
Please contact us first before you send the return back to us.

Does not the product meet your wishes?
You can return the received product within 14 days and receive the purchase amount back. Please sign up via the webshop (below an explanation).

Products that are made to measure, according to the customer's preferences, are not accepted return. This has been clearly stated in the confirmation email beforehand.

You must register your returns in advance via the webshop.
• Log in with your personal account details.
• Then go to "my orders" and click "view" on the right of the order.
• Under the order data, click on "return items" and you can register the return.

The items must be returned in the original packaging, with a copy packing slip or invoice (with the reason for return) to:

Tough Metal
Schrepel 10
1648 GC
De Goorn

If we receive the product back with damage, or the original packaging is described / pasted with labels or an address, we will deduct this amount from the return item. There is no right to refund if the product has been used and / or damaged or the order has been opened and / or not returned in its original packaging.
If the article is unsaleable, we will notify you.

Please enclose the packing slip / invoice with reason, otherwise there is a chance that the processing of your returned product (s) will be significantly delayed or can not be processed.

The shipping costs, which are paid with the order placed, are returned when the entire order is returned. However, the return costs incurred for returning the item (s) are for your own account.